Privacy Policy

We are committed to being transparent about how we collect and process your personal information:

We want you to have the information needed to make informed decisions about how your Personal Data is used and processed. To support this, we use a range of methods to keep you appropriately informed. Where specific details are relevant to you, we will provide them at the appropriate time. If you have any questions or require clarification regarding any legally imposed limitations, please contact us at the email address below: info@tenardship.com

Your personal data will only be used for the purposes set out in this Policy.

We may process your personal data for a range of purposes: to provide the website and connect you with third-party trading platforms (the 'Services'); to improve the site; to protect our rights and interests; to support the maintenance and delivery of the Services; to meet regulatory and legal obligations; and to carry out administrative and business activities related to the Services.
We also process your personal data to better understand your preferences and needs.

To exercise your rights regarding your Personal Data, you have access to meaningful tools designed to protect those rights.

To exercise your rights, contact us at any time. You may request access to your personal data, ask us to modify or delete it, restrict its use for specific or general purposes, or transfer it to you or a third party. We will accommodate your request.

Protect Your Personal Data:

While we cannot guarantee the absolute security of your Personal Data, we are committed to employing a range of methods and techniques to keep it protected.
Our Privacy and Security Policy is complete.

1. The Scope?

This policy describes the personal data the Company collects from natural individuals, how it is processed, shared with third parties, and secured.
This policy applies to information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified directly or through a combination of additional information the Company holds or can reasonably access.
"Processing" refers to any operation involving the use or collection of personal data, including its management, structuring, and storage.
Our services are intended for general audiences and are not designed for individuals under the age of 18. We do not knowingly solicit or collect information from anyone under 18, nor do we knowingly permit such individuals to use our services. Any information we discover to have been collected from a minor will be deleted promptly upon discovery.

2. What Personal Data Do We Hold About You?

When you access our services, channels, or website, we collect personal data. Depending on the circumstances, we may request this information directly from you, collect it by analyzing how our services and channels are used, or receive it from our third-party partners.

You are not required to provide personal information to the company. However, choosing not to do so may prevent us from delivering our Services or granting you access to the website.

You are not required to provide us with personal data. However, choosing not to may prevent us from delivering our Services or granting you access to the website.

4. What Personal Data Do We Collect? When you visit our website, we collect the following personal data:

This includes information collected automatically when you visit our platform, such as your IP address, access date and time, language settings, browser type, software crash logs, and device information. This data is non-personal and cannot be used to identify you.
Personal Data we receive from you: any personal data you voluntarily provide when connecting to a third-party online trading platform through us.
Personal information shared with third-party platforms to facilitate trading: this includes your full name, address, phone number, and email address.

5. Legal Basis and Reasons for Processing Personal Data

6. Transfer of Personal Data to Third Parties We may share your personal data with third parties in the following circumstances: Service Providers: We engage trusted third-party service providers to support the operation of our platform. These providers may access your personal data only to the extent necessary to perform their designated functions and are contractually obligated to handle it in accordance with applicable privacy standards. Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred to the relevant third party. We will notify you of any such transfer and of any changes to the applicable privacy terms. Legal and Regulatory Obligations: We may disclose your personal data to regulatory authorities, law enforcement agencies, or other third parties where required by law or where such disclosure is necessary to protect our legal rights, prevent fraud, or comply with a valid legal process. With Your Consent: Where we intend to share your personal data with third parties for purposes not covered above, we will seek your explicit consent in advance. Third-party recipients of your personal data are required to implement appropriate safeguards to protect it. We do not sell your personal data to third parties for their own marketing purposes.

We may share your Personal Data with third-party service providers who support our operations, including hosting and storage providers, as well as platforms used to analyze user experience. Upon your request, we may also share specific Personal Data with third-party trading platforms. In such cases, your Personal Data will be transferred to the relevant trading platform and will be subject to that platform's privacy policy. Your Personal Data may be shared with more than one trading platform. We may share Personal Data with affiliated entities or business partners where doing so supports the development and improvement of our products and services. Where necessary to protect the rights or assets of third parties, we may disclose Personal Data to regulatory, local, or other competent authorities. We may also share your Personal Data with prospective investors, acquirers, or lenders in connection with a potential transaction involving the Company or any entity within its group, including the transfer or sale of assets, or any merger, restructuring, consolidation, or bankruptcy proceeding.

7. Cookies and Third-Party Services We use cookies and third-party services on our website to improve functionality, analyze usage, and deliver relevant content. By continuing to use our website, you consent to the use of cookies in accordance with this policy. What Are Cookies Cookies are small text files stored on your device when you visit a website. They allow the website to recognize your device, remember your preferences, and collect information about how you interact with our content. Types of Cookies We Use Essential Cookies: Required for the website to function properly. These cannot be disabled without affecting core functionality. Analytical Cookies: Used to collect anonymized data about how visitors use our website. This helps us understand traffic patterns and improve the user experience. Functional Cookies: Allow the website to remember your preferences and settings to provide a more personalized experience. Marketing Cookies: Used to deliver advertisements relevant to your interests. These may be set by third-party advertising partners. Third-Party Services We may integrate third-party tools and services on our website, including analytics platforms, payment processors, and advertising networks. These third parties may place their own cookies on your device and collect data in accordance with their own privacy policies. We do not control how third parties collect or use your data and encourage you to review their respective privacy policies. Managing Cookies You can manage or disable cookies through your browser settings at any time. Disabling certain cookies may limit the functionality of our website or affect your ability to access specific features.

We may work with third-party services, such as advertising providers and analytics companies, that operate on our website. These third parties may also use cookies or similar technologies. Cookies are small text files placed on your device when you visit the website. They collect information about your browsing habits and preferences to improve your experience, remember your settings, and tailor the products and services you see. Cookies are also used for statistical and analytics purposes. We use two types of cookies. Session cookies are temporary and are removed from your device when you close your browser. Persistent cookies remain on your device after your browser is closed and allow the website to recognize you as a returning user, making it easier to pick up where you left off.

Types of Cookies:

We may use them based on their purpose:

ONLINE TRACKING NOTICE
This service does not currently support do-not-track signals.
8. Retention of Your Personal Data

We retain your personal data for as long as necessary to fulfill the purposes described in this Policy, or for longer periods as permitted by applicable law, regulations, or orders.
We will share your information with third-party trading platforms for 12 months. With your consent, we will continue sharing your data for an additional 12 months.
We regularly review the personal data we hold to confirm it is no longer required.

9. Transfers of Personal Information to a Third-Party Country or International Organisation We may transfer your personal information to recipients located in third-party countries or to international organisations. Where such transfers occur, we ensure appropriate safeguards are in place in accordance with applicable privacy law to protect your personal information.

10. Security of Personal Data We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, alteration, or disclosure. These measures are designed to reflect the nature of the data we hold and the risks associated with its processing. Access to your personal data is restricted to personnel and third parties who have a legitimate need to process it. All such parties are bound by confidentiality obligations. While we take the protection of your personal data seriously, no transmission of data over the internet or electronic storage system is entirely secure. We cannot guarantee absolute security, and you share information with us at your own risk. Where we have provided you with a password or account credentials to access certain parts of our platform, you are responsible for keeping those credentials confidential. Do not share your login details with anyone. If you have reason to believe your personal data has been compromised, please contact us immediately so we can take appropriate action.

We have implemented appropriate organizational and technical measures to protect Personal Data, including safeguards against accidental or unlawful destruction, loss, or modification. We cannot guarantee that the security of your Personal Data will be maintained without error, nor can we accept liability for any intangible, incidental, or consequential damages arising from the use or disclosure of Personal Data. This includes, without limitation, any disclosure resulting from transmission errors, unauthorized third-party access, or other causes beyond our control.
Where required by legal or other obligations beyond our control, we may be required to disclose Personal Data to third parties, including public authorities. We cannot control how such third parties handle the security of your Personal Data in those circumstances.
Transmission of Personal Data over the internet cannot be guaranteed as fully secure. We cannot ensure the security of Personal Data you transmit to us online.

11. Hyperlinks to Third-Party Websites

Our website may contain links to third-party websites and applications. These external sites and apps are not under the Company's supervision, and we are not responsible for how they collect or process Personal Data. This Policy does not apply to any actions taken through such sites or apps. Before accessing or using any third-party website or app, we recommend reading their privacy policy carefully. We also advise caution when sharing Personal Data with them.

12. Modifications to this Policy We may update this Policy from time to time. When we do, we will revise the effective date at the top of the page. If changes are material, we will notify you by posting a notice on our website or by other reasonable means. Continued use of our services after any update constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed of how we protect your information.

Before visiting any third-party website or app, read its privacy policy carefully. Only share your personal data with third parties once you have reviewed and are comfortable with how they handle it.

13. Your Rights Regarding Your Personal Information You have certain rights with respect to the personal information we hold about you. These rights may vary depending on your province or territory of residence and applicable Canadian privacy legislation. You may have the right to: Request access to the personal information we hold about you and obtain a copy of it. Request correction of any personal information that is inaccurate, incomplete, or outdated. Request deletion of your personal information, subject to our legal and regulatory obligations to retain certain data. Withdraw consent to the collection, use, or disclosure of your personal information at any time, where processing is based on consent. Withdrawing consent may limit or prevent us from providing certain services or granting you access to the website. Request that we restrict or limit our processing of your personal information in certain circumstances. Object to the processing of your personal information where we rely on legitimate interests as the legal basis for processing. Request that we transfer your personal information to another organization in a structured, commonly used, and machine-readable format, where technically feasible. Lodge a complaint with the applicable privacy authority if you believe your rights have been violated. To exercise any of these rights, please contact us using the details provided in the Contact Us section of this policy. We will respond to your request within the timeframe required by applicable law. We may need to verify your identity before processing your request. Please note that certain rights are not absolute and may be subject to exceptions under applicable law. Where we are unable to fulfill a request, we will inform you of the reason.

You have the right to request that we verify the accuracy of Personal Data collected about you, correct any inaccuracies, and delete any Personal Data we are not required to retain. You may also restrict the types or scope of processing applied to your personal information.
If you are a resident of the EEA, please refer to this page:
These rights apply to the Personal Data you have provided to us. To exercise any of these rights, please submit your request by email to the address below.
Access Rights
We can verify whether your Personal Data is being processed. If it is, you may request access to that data.
We will provide an electronic copy of your Personal Data currently being processed. A reasonable fee may apply for additional copies. Data will be provided electronically upon request.
The right of access must not conflict with the rights and freedoms of others. If a request would be detrimental to another person's rights or freedoms, we may refuse or limit our response accordingly.
Right to Rectification
You have the right to request correction of inaccurate Personal Data. Where Personal Data is incomplete, you may request that it be completed, taking into account the purpose of processing.
Right to Erasure
This right applies where: (a) Personal Data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw consent and no other legal basis for processing exists; (c) you object to processing based on legitimate interests pursued by us or a third party; (e) Personal Data has been unlawfully processed; or (f) Personal Data must be deleted to comply with a legal obligation.
This right does not apply where processing is necessary: (a) to comply with a legal obligation under European Union or Member State law; or (b) to establish, exercise, or defend legal rights.
Right to Restriction of Processing
If you have concerns about the accuracy of your Personal Data, you may request that we restrict its processing.
Where processing is restricted, Personal Data may only be retained with your consent, or for the establishment, exercise, or defence of legal rights, or to protect the rights of another individual, or where there is a substantial public interest within the European Union or a Member State.
Right to Data Portability
Where processing is carried out by automated means and is based on your consent or a contract to which you are a party, you have the right to receive the Personal Data you have provided to us in a structured format.
You may request that your Personal Data be transferred directly to another controller, where technically feasible. Exercising this right does not affect your right to erasure, and it must not adversely affect the rights or freedoms of others.
Right to Object
You have the right to object at any time to the processing of Personal Data concerning you that is based on legitimate interests pursued by us or a third party, including profiling based on those interests. If we cannot demonstrate compelling legitimate grounds for processing that override your rights, interests, or freedoms, or that are necessary for the establishment, exercise, or defence of legal rights, we will cease processing.
With respect to direct marketing, you have the right to object at any time to the processing of your Personal Data for that purpose.
Right to Withdraw Consent
You may withdraw your consent to our processing of your Personal Data at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to withdrawal.
You have the right to lodge a complaint with a supervisory authority established by a Member State to oversee the protection of individuals' fundamental rights in relation to the processing of Personal Data within the European Union.
European Union and Member State law may limit your rights in relation to your Personal Data as described in this section.
We will respond to requests submitted under the rights described in this section within one month of receipt. Where necessary, depending on the complexity or volume of requests, this period may be extended by up to two additional months. We will notify you of any extension, and the reason for it, within one month of receiving your request.
Unless otherwise provided under this section, information provided in response to your rights requests will be supplied at no cost. Where requests are unfounded or excessive, particularly where they are repetitive, we may charge a reasonable fee to cover administrative costs, or decline to act on the request.
If we have reasonable doubt about the identity of the individual submitting a request, we may request additional information to confirm identity before proceeding.